How to returnYou as the customer has the right to return new unworn or unused goods within 14 days from the day you receive the jewellery.
Goods should be returned in their original packaging.To activate the Right of Cancellation it is required that Annette Dickow Jewellery get the item back in the same condition as shipped. Be careful when you handle or try the product. Wrap it as you have received it and remember that you as the customer is responsible for the return shipping.
If you regret your purchase, please do the following:
Contact us at firstname.lastname@example.org and await our answer
Send the product back securely packed. Attach proof of purchase and you will be refunded the price of the item. (Return shipment borne by the buyer).
We do not accept packages sent as C.O.D (Cash On Delivery).
Annette Dickow Jewellery
1800 Frederiksberg C
You are also welcome to return to the store during our business hours. Please send an e-mail before you arrive.
Ved returnering har du som køber ansvaret for pakken indtil den når frem til os.
Vi modtager ikke pakker sendt pr. efterkrav.
Du er også velkommen til at aflevere smykket i butikkens åbningstid.
We offer one free exchange if you want another size or product/style
(the customer pays for the shipping to our shop and we pay for the shipping back to the customer again)
(If you exchange more than once, you have to pay for the shipping yourself)
Annette Dickow will only cover shipping costs incurred in returning the product(s) if the return is a result of our error.
The jewellery can only be returned in case they are still in their original packages
We will refund to your account or swiff account